Last Updated: March 10, 2026
Thank you for choosing Jyoti Naturale! We take pride in offering pure, handcrafted A2 Desi Cow Ghee made with love and tradition. Since ghee is a consumable food item, our return and refund policy has been designed keeping hygiene, food safety, and your satisfaction in mind.
1. Non-Returnable Products
Due to the perishable and consumable nature of our products:
- Change of mind, taste preference, or ordering the wrong product are not eligible for return or refund.
- Products that have been opened, used, partially consumed, or are not in original sealed packaging cannot be returned.
2. When Can You Return a Product?
We accept returns only in the following cases:
- Damaged on Arrival: Product arrives damaged, leaking, broken, or with compromised seals.
- Wrong Product Delivered: A different product was delivered than what you ordered.
To be eligible:
- You must report the issue within 24 hours of delivery with clear photographic evidence.
- The product must be unused and unopened (except when confirming damage) and in its original packaging.
3. How to Initiate a Return
Please contact our support team with:
- Your Order ID / Invoice Number
- Photos or videos clearly showing the issue (e.g., damaged packaging, wrong item, broken seal)
📧 Email: namaste@jyotinaturale.com
📞 WhatsApp / Phone: 9199637555
Our team will review and respond within 2–3 business days.
4. Refunds
If your return is approved:
- Refund will be processed to your original payment method
- Refund processing time is typically 7–10 business days after approval
Refunds are only issued when:
- Exchange is not possible due to stock unavailability
- The product is confirmed to be damaged, wrong, or defective
5. Order Cancellation
- Orders can be cancelled within 12 hours of placing them and only if they have not been shipped
- Once dispatched, cancellations are not accepted
6. Return Shipping
- For approved returns, we will provide return shipping instructions
- Return shipping charges may apply depending on the reason for return
Need help?
If you have any questions or need assistance, we’re always here for you! 🙌
📧 Email: namaste@jyotinaturale.com
📞 Phone / WhatsApp: 9199637555